Privacy Policy

This Privacy Policy describes how Kanberra Gel ("Company," "we," or "us") collects, uses, and discloses your information in connection with your use of our website (the "Site").

1. Information We Collect

We collect the following information:

  • Information you provide: This includes information you directly provide when you create an account, place an order, contact us, or subscribe to our newsletter. This may include your name, email address, shipping address, and billing information.
  • Information collected automatically: When you visit the Site, we may automatically collect information about your device and browsing activity. This information may include your IP address, operating system, browser type, referring website, pages visited, and time spent on the Site. We may also collect information about your interactions with our emails, such as whether you open them or click on any links.

2. Use of Cookies and Other Tracking Technologies

We use cookies and other tracking technologies, such as web beacons and pixel tags, to collect and store information. These technologies help us recognize your device and understand how you use the Site.

  • Google Analytics: We use Google Analytics to track website traffic and usage. Google Analytics uses cookies to collect information such as your IP address, browser type, and the pages you visit on our Site. This information is used to improve the Site and our services. You can learn more about Google Analytics and how to opt out of cookie usage by visiting https://support.google.com/analytics/answer/181881?hl=en.
  • Google Ads: We may use Google Ads to advertise our products and services on other websites. Google Ads uses cookies to track the effectiveness of our ads and to deliver targeted advertising to you. You can learn more about Google Ads and how to opt out of personalized advertising by visiting https://support.google.com/My-Ad-Center-Help/answer/12155656?hl=en&co=GENIE.Platform%3DAndroid.

3. How We Use Your Information

We use the information we collect to:

  • Process your orders and provide you with the products and services you request.
  • Send you marketing and promotional communications, including newsletters and information about our products and services.
  • Respond to your inquiries and requests.
  • Improve the Site and our services.
  • Analyze how you use the Site.

4. Sharing Your Information

We may share your information with third-party service providers who help us operate the Site and provide our services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes we have authorized.

We may also disclose your information if required by law or in the good faith belief that such disclosure is necessary toprotect our rights, protect your safety or the safety of others, or comply with a court order or other legal process.

5. Your Choices

You can opt out of receiving marketing and promotional communications from us by following the unsubscribe instructions in our emails. You can also control cookies through your browser settings.

6. Children's Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us.

7. Data Security

We take steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@kanberragel.co.za